Terms of Service

These Terms of Service ("Terms") govern access to and use of the chassia platform and this website, operated by No Names Collective (Pvt) Ltd ("we", "us", "our"). By using the platform or a website we run on it, you agree to these Terms. If you use the platform on behalf of an organisation, you confirm you are authorised to accept these Terms for that organisation.

1. The agreement

Where we provide chassia to a client under a separate signed service agreement or order, that agreement governs the commercial relationship (fees, scope, service levels), and these Terms apply alongside it. If there is a direct conflict, the signed agreement prevails for that client.

2. The service

chassia is a multi-tenant content and commerce platform. It provides content management, multi-tenant storefronts, per-tenant themes and domains, and transactional email, so that the websites we build for clients can be operated from one managed platform. Specific features available to a given client depend on their plan and configuration.

3. Accounts & access

Access to administrative areas requires an account. You are responsible for keeping your login credentials confidential, for all activity under your account, and for ensuring the people you authorise use the platform in line with these Terms. Tell us promptly at info@nonames.lk if you believe an account has been compromised.

4. Acceptable use

You agree not to use the platform to:

• break any applicable law or regulation, or infringe anyone's rights;
• publish or distribute unlawful, fraudulent, defamatory, or infringing content, or material that is obscene or harmful to minors;
• send spam or unsolicited bulk messages, or otherwise misuse the platform's email capabilities (see below);
• upload malware, or attempt to gain unauthorised access to the platform, other tenants' data, or any related system;
• probe, scan, or test the vulnerability of the platform, or bypass any security or access controls, without our written permission;
• interfere with or disrupt the integrity or performance of the platform, including any denial-of-service activity;
• reverse engineer or resell the platform except as expressly permitted in a written agreement with us.

5. Email use

The platform's email feature is for transactional messages only — such as password resets, verifications, form notifications, and order confirmations sent to people who have an existing relationship with the relevant site. You must not use it to send marketing or bulk email, or to message people who have not provided their address to the site in question. We may suspend sending that generates excessive bounces or complaints, or that puts our sending reputation or our providers' terms at risk.

6. Content & ownership

As between you and us, you (or your organisation) own the content you publish through the platform, and you are responsible for it and for having the rights to use it. You grant us the limited permission needed to host, process, and display that content in order to operate the service for you. We and our licensors retain all rights in the platform itself, including its software and design.

7. Availability & changes

We work to keep the platform available and reliable, but we do not guarantee uninterrupted service. We may perform maintenance, and we may change, add, or remove features over time. Where a signed agreement sets service levels for a client, those terms apply to that client.

8. Warranties (as-is)

The platform and this website are provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free, uninterrupted, or free of harmful components. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

9. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to your use of (or inability to use) the platform. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service will not exceed the amounts paid by the relevant client to us for the service in the three (3) months before the event giving rise to the claim, or, where no fees were paid, a nominal sum. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Indemnity

You agree to indemnify and hold us harmless from claims, damages, and reasonable costs arising from content you publish through the platform or from your use of the platform in breach of these Terms, to the extent such claims are not caused by us.

11. Suspension & termination

We may suspend or terminate access if these Terms or a signed agreement are breached, if use of the platform poses a security, legal, or reputational risk, or as otherwise set out in a client's agreement. On termination, the rights granted to you under these Terms end. Sections that by their nature should survive — including ownership, disclaimers, limitation of liability, indemnity, and governing law — will survive.

12. Governing law

These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law rules. The courts of Sri Lanka will have jurisdiction over any dispute arising out of or relating to these Terms, subject to any alternative dispute-resolution mechanism agreed in a client's signed agreement.

13. Contact

Questions about these Terms? Email info@nonames.lk — a monitored inbox — or write to No Names Collective (Pvt) Ltd, No 561, Sirimadura, Gangarama Road, Werahara, Boralasgamuwa, Sri Lanka.