Refunds, Cancellation & Delivery

1. What you are buying

chassia is a digital service, not a physical product. Nothing is posted, couriered or imported, so there is nothing to return and no return shipping to pay. What you buy is work we do to build your assistant, followed by a monthly service that keeps it running.

2. Delivery

Your assistant is delivered when it is live and answering on your website and you have access to it. We aim to have that done within 2 to 3 working days of the day we have both your setup fee and the answers we need about your business.

If we are going to miss that window we will tell you before it passes, with a new date. If we cannot deliver at all, you get the setup fee back in full (see section 5).

3. The one-time setup fee

The setup fee is LKR 7,500 when you order and LKR 7,500 when your assistant goes live, in Sri Lankan Rupees (LKR), and it is taken in two parts: the first when you order and the second when your assistant goes live. It pays for work done specifically for you: turning your answers into a working assistant and putting it live. If we never put it live, the second part is never charged.

Our position on refunding it: The setup fee is non-refundable once we start work. Monthly charges are not refunded for the current month, but you are never charged again after cancelling.

4. The monthly subscription

The subscription is charged monthly in advance, in Sri Lankan Rupees (LKR), and runs until you cancel. When you cancel, the recurring charge stops at the end of the billing month you are in and you are not charged again.

Your conversation allowance is not money and is not refunded. It is granted on the 1st of each month, covers that month, and does not roll over — unused conversations are not carried forward and are not credited back. An extra pack of conversations, if you buy one, is used after the monthly allowance runs out and expires 12 months after purchase; a pack is refundable only while none of it has been used.

Our position on refunding a month already paid for: The setup fee is non-refundable once we start work. Monthly charges are not refunded for the current month, but you are never charged again after cancelling. Your assistant keeps running until the end of the month you have paid for, whatever the refund position, so you do not lose the service you have already bought by cancelling early in the month.

5. If the fault is ours

The above is about changing your mind. It is not about us failing to deliver. If we do not deliver the service you paid for, whether the assistant never goes live or it stops working and we cannot put it right in reasonable time, we refund you in full for what was not delivered, without argument. If we end the agreement ourselves, we refund the unused part of any subscription month you have paid for.

6. How to cancel

From your dashboard, or by email — whichever you prefer. In the dashboard, the Cancel subscription button stops the recurring charge immediately and without contacting anyone. By email, write to info@nonames.lk from the address on your account and say you want to cancel. Either way we reply to confirm, stop the recurring charge, and tell you the date your service ends.

There is no retention script, no phone call you have to sit through, and no form to find. If you would rather cancel by phone, call +94 77 699 9318 and we will do it while you are on the line and confirm it by email afterwards.

7. How to ask for a refund

Email info@nonames.lk with your business name, the payment you are asking about and what went wrong. We will acknowledge within 2 working days and give you an answer within 10 working days. Approved refunds are returned to the original payment method. A card refund typically reaches your statement within 7–14 working days, depending on your bank, and we cannot make that part go faster.

8. If you are unhappy

Please tell us before you tell your bank. A chargeback takes weeks and locks both of us out of the conversation; an email to us usually resolves it in a day or two. If we cannot settle it between us, the governing law and jurisdiction are set out in our terms of service.

9. Contact

No Names Collective (Pvt) Ltd
No 561, Sirimadura, Gangarama Road, Werahara, Boralasgamuwa, Sri Lanka
Email: info@nonames.lk
Telephone: +94 77 699 9318